Staff Balance

For organisations with staff deployed in various roles spanning many teams. It is vital to have optimally skilled people doing the right jobs in the right locations at the right time. IPROS.CUBE has partnered with experts in the field of staffing optimization to deliver immediate insight into this complex area.

The unique IPROS data integration approach allows information from all areas of the business to be combined in a single view. This allows key performance indicators to be measured using data from many touch points. Our solution works with whatever data is available and aggregates that into our staff optimization model. Once data is in this model we have powerful analytics and dashboards that enable the management of the following.

Required/Available staff analysis reports
Team maximum min and mode requirements.
Employee type (contract/permanent/partime etc.) mix reports
Staff and Team efficiency reports
Activity breakdown across individual and teams.
Activity cost analysis
Value creation to forecast the result of potential change

All of the above are available at any level within the organisation allowing issues at Business Unit or team level to be monitored, highlighted and addressed.

Understanding where your sales teams spend their time can give insights into areas for improvement for your overall sales process. Using revenue targets alone to motivate and focus staff is not always the best appraoch. Often subtle changes to how you organise your teams and allocate the various sales activities to the correct people has more dramatic effects.

Our Sales Team Optimisation model uses information from the sales process as well as direct feedback from staff and customers to get a clear picture of where time is being spent and the revenues attained from these activities. This information at a granular level allows sales management to get a view of the activities that take up the most time/cost. The Sales Team Optimisation model looks at the various activity types and can highlight where the most or least effort is being spent. Importantly with a sales force they need to focus on the areas where they can be interacting with customers and that sales administration is handled by a good sales support structure.

How do you compare cost-to-acquire and cost-to-retain customers?
How much effort are you spending on winback campaigns? Are they effective?
How do you target discounting policies based on key activities and value?

As with all IPROS.CUBE corporate performance management solutions we can deliver results in days rather than months. Click here for more information:

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